Iteracare Product Warranty

Warranty Description
One year warranty from the date of purchase. Please ask your sponsor/website how to register your device.


      1. If the product is found defective as a result of manufacturing
        defects in material and workmanship during the warranty
        period, please contact our customer service.
      2. The company will provide repair and maintenance service
        after the warranty period when the cost will be incurred by the owner.
        The warranty will be void under the following conditions:

      1. Exceeded warranty period.
      2. Physical damage due to not following the user manual provided.
      3. Other circumstances that void the warranty
        ► Device mishandling.
        ► Defects or damage caused by unauthorized repair.
        ► Defects or damage due to fall and impact.
        Environmental Protection device:
        ■ This device had Environmental protection usage for 10 years
        ■ The Environmentally Protection assures that the device is not
        harmful to humans and environmentally friendly.


      1. Read all instructions carefully before using.
      2. Handle with care. The device is fitted with a crystal tube, avoid
        knocking or dropping the device.
      3. Do not block the air inlet and outlet to prevent overheating.
      4. Remove all metal accessories before using the device. Remove contact lenses before using them on the face.
      5. To protect against electrical shock, do not immerse cords, plugs,
        device body in water or other liquids.
      6. Unplug from the mains when the device is not in use. 
      7. Do not use this device outdoors. This device is intended for
        household use only. Do not use the device for other than its
        intended use.
      8. Do not use it for too long a period of time. This device is fitted
        with a resettable thermal link to protect the motor from
        overheating. Should the motor overheat, the thermal link will
        disconnect the power supply and will automatically re-connect
        the power supply after the motor cools down.
      9. If the supply cord is damaged, it must be replaced by the
        manufacturer, its service agent, or similarly qualified persons in
        order to avoid a hazard.
      10. This device is not intended for use by people (including children)
        with reduced physical, sensory or mental capabilities, or lack of
        experience and knowledge, unless they have been given
        supervision or instruction concerning the use of the device by a
        the person responsible for their safety. Children should be supervised
        to ensure that they do not play with the device.
      11. Never leave the device unattended when it is switched on.
      12. Do not switch on the device if it appears to be faulty in any way.
        Please contact and send it to nearby service center.

    How to Register Your Warranty:

    To access your account and the back office on, use the username and password that were provided to you via email when you purchased your Iteracare device. Once you have your device, go to the Navigate page and click on Device Warranty. Then, enter and submit your device’s serial number and save the information.

    iTera Classic Warranty

    iTera Pro Warranty